SHPPING & HANDLING
We process orders on business days, which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office. The delivery time will be equal to the order processing time plus the shipping time.
PROCESSING TIME: 3-7 business days (depending on the product type)
- 5-7 business days for domestic products (Cotton apparel, mugs, dog tags, tumblers…)
- 7-14 business days for other complex All-Over-Printed or imported products (jacket, polo, sweater, AOP hoodies/sweatshirt, hawaiian shirt, cap, bedding…)
- $5.99 for Standard Shipping
- And $7.99 for Insurance Shipping (Recommended)
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Estimated Delivery: 5-21 business days* (depending on the product type) or longer during holiday seasons.
- 5-12 business days for domestic products (Cotton apparel, mugs, dog tags, tumblers…)
- 12-21 business days for other complex All-Over-Printed or imported products (jacket, polo, sweater, AOP hoodies/sweatshirt, hawaiian shirt, cap, bedding…)
About Late Deliveries: Our shipping partners do their best to ensure you receive your package on time; however, occasional delays do occur. proudly-served.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
- Incorrect Address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
You will receive an email with a tracking link after the production process is complete (within 3-7 days from receiving the order); so that you can follow your order all the way home!
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
I ordered 2+ items, but only received one… where’s my order?
If you have ordered two or more different items, they are being shipped separately from our various facilities and storage locations to you. Therefore, please be patient and wait a little longer, or contact us via email. We will provide you with specific information about your packages.
So don’t worry if you don’t receive all your items at once—they are on the way.
Why have I not received any order confirmation details?
Most times this happens because our customers have accidentally entered their email incorrectly. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us, and we will fix it for you.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
We accept shipping to PO Boxes.
Due to a high rate of lost packages and shipping delays, our current shipping partners have suspended delivery services to Military APO/FPO addresses. As an alternative, we suggest using a local or non-military address for smooth delivery.
CANCEL ORDER (IF APPLICABLE)
After making a purchase, customers have 8 hours to request cancellation. After that time, the item will be produced and we can’t support any further.
Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.