Refund and Returns Policy

At Proudly-Served, we’re passionate about creating personalized products that celebrate your profession, service, and pride. If something isn’t perfect, we’ll work quickly to make it right. Here’s how our policy works for our made-to-order items:

Replacements for Incorrect or Defective Items

If you receive an incorrect or defective item (e.g., flawed product, wrong design, type, or size), please email us at support@Proudly-Served.com within 14 days of receiving your order. Include photos of the item and the shipping label, and we’ll verify the issue promptly.

  • We’ll send a replacement or issue a full refund at no cost to you, including free return shipping.
  • Examples of covered issues: manufacturing defects, design errors, or items that don’t match your order.

Refunds

As our products are custom-made, we don’t offer refunds for size or design preferences unless we sent the wrong item. If you believe an item’s size doesn’t match our size chart, contact us, and we’ll help confirm the measurements.

  • Refunds are processed within 1-3 business days after approval. Bank processing may take:
    • PayPal: Up to 48 hours.
    • Credit Cards: 10-14 business days.

Cancellations

You may cancel your order within 12 hours of purchase by emailing support@Proudly-Served.com. A small processing fee (5% of your order) may apply to cover transaction costs. After 12 hours, production begins, and cancellations are no longer possible.

Returns Policy

We take pride in crafting personalized products tailored to your order, so returns are only accepted for incorrect or defective items (e.g., manufacturing flaws, wrong design, type, or size). To initiate a return, please contact us at support@Proudly-Served.com within 14 days of receiving your order with photos of the item and the shipping label.

  • Eligible Returns: We’ll provide a prepaid return label and send a replacement or issue a full refund at no cost to you.
  • Non-Returnable Cases: Due to the custom nature of our products, we cannot accept returns for size or design preferences unless we made an error. Additionally, returns are not accepted if:
    • The order didn’t arrive due to an incorrect shipping address provided by you.
    • The item matches the description and size chart but doesn’t meet personal expectations.

If you’re unsure whether your item qualifies, reach out, and we’ll guide you through the process.

Non-Delivery

We’re not responsible for non-delivery due to:

  • Customer errors (e.g., incorrect shipping address).
  • External factors (e.g., customs delays, natural disasters, or carrier issues like lost packages marked “delivered”).

If your order doesn’t arrive, we’ll work with you to investigate and explore solutions, such as contacting the carrier or offering a discount on a replacement.

Exchanges

Due to the personalized nature of our products, we don’t offer exchanges for size or design preferences unless we made an error. If you have an issue, reach out, and we’ll resolve it quickly.

Have More Questions?

Check out our FAQs for answers to common questions, or email us at support@Proudly-Served.com. We’ll respond within 24 hours. This policy complies with U.S. consumer protection laws, ensuring your trust in us.